Privacy Policy

NTT TechnoCross Corporation, aiming at enhancing its corporate dignity, will make its all employees understand this policy, be clearly aware of protection of personal information in each situation, and protect personal information in their daily business operations.

  1. 1. We will acquire, use and provide personal information within the legally, socially and ethically appropriate scope, strongly recognizing the importance of protection of personal information in our business activities.
  2. 2. We will take appropriate preventive and corrective actions to prevent leakage, loss or damage of personal information within and outside our company.
  3. 3. We will abide by the laws and regulations, and relevant company regulations related to protection of personal information.
  4. 4. A contact point will be set up so that complaints and consultations regarding the protection of personal information can be handled appropriately and promptly.
  5. 5. We will regularly check the personal information protection management system and continuously improve the system based on the check result.

(Enactment on December 20, 1999)
(Revision on March 6, 2014)

NTT TechnoCross Corporation
President and CEO
Kazuhiko Kushima

Business operator handling personal information

NTT TechnoCross Corporation

Personal information of customers

Personal information of customers handled by our company is classified into two categories: “Our customers’ personal information”, directly acquired by our company, and “Personal information owned by our customers”, entrusted to us as part of a contract from an outsourcing organization.

Our company will observe the following policy when handling personal information of customers.

Purpose of use of personal information of customers

Our company will use personal information of customers within the scope of the following business and purpose of use.

  1. 1. Purpose of maintaining and improving our following business
    • Design, development, sales, operation and maintenance, and quality management of software
    • Design, development, construction, management, operation and maintenance, and system evaluation of information and communication network systems
    • Service provision and information production including information provision, information processing, payment (including agent collection), mail-order selling and distance learning, as well as system lease and sales necessary for providing these services
    • Development, production, sales and setting of hardware
    • Research of the new technology, its application development, consulting, and training and education associated with the above-mentioned business
  2. 2. Purpose of conducting business entrusted to our company by our customers
  3. 3. Purpose of delivering our services and products, providing information on seminars and events, questionnaire survey and answering to questions
  4. 4. Purpose of conducting customer satisfaction survey and market research
  5. 5. Purpose of security management of buildings of our company etc.

Outsourcing of handling personal information of customers

We may outsource handling of personal information of customers to external contractors. In outsourcing, we will select contractors whose level of personal information management meets our standards of security control measures, and will appropriately manage and supervise them.

Provision of personal information of customers to third parties

We will not provide personal information of customers to any third party without the prior consent of the individuals concerned.

Shared use of personal information of customers

We will not share and use personal information of customers with any certain party.

Procedures for requesting the disclosure etc. of personal information of customers

We accept requests for notification of purpose of use, disclosure, correction, suspension of use, erasure and stop of the offer of personal information requested by the individual concerned or someone acting as his/her authorized representative in the following procedure if it matches “personal information that is intended for disclosure” (*) among personal information of customers in our custody.

(*) “Personal information that is intended for disclosure”

Refers to personal information that is consolidated systematically to be able to search personal information of customers easily and that our company has the authority to accept all the requests of disclosure, correction of contents, addition or deletion, suspension of use, erasure and stop of the offer of personal information to third parties, requested by the individual concerned etc. It is not considered to be “personal information that is intended for disclosure” under any of the following:

  1. 1. Cases in which there is the fear that harm may extend to the life, body or property of the individual concerned or the third parties, if the existence of the personal information concerned becomes clear.
  2. 2. Cases in which there is concern of promoting illegal or unfair acts, if the existence of the personal information concerned becomes clear.
  3. 3. Cases in which there is concern that the security of our country may be endangered, that a relationship of mutual trust with other countries or international organizations may be lost, or that our company may be put to disadvantage in negotiations with other countries or international organizations, if the existence of the personal information concerned becomes clear.
  4. 4. Cases in which there is concern of impediment to crime prevention, control, investigations or other maintenance of public security and order, if the existence of the personal information concerned becomes clear.
1. Documents that must be submitted when requesting disclosure etc.

If you wish to request disclosure, etc., please download the following applicable form, and mail it by post or visit our office in person, enclosing the other necessary documents (listed in “About identity verification documents”).

  • Request for the disclosure of personal information
  • Request for the correction of personal information
  • Request for the suspension of the use of personal information
2. Address to which the request should be sent
Contact of personal information of customers
Total management system promotion office
Quality assurance center
NTT TechnoCross Corporation

Yokohama i-Mark Place.13F
4-4-5, Minatomirai,Nishi-ku,Yokohama City,
Kanagawa Pref. , Japan 220-0012
3. Handling of the personal information obtained as a result of the processing of requests for disclosure, etc.
The purpose of using the personal information obtained in the processing of requests for disclosure, etc. will be confined to the processing of the request.

Contact point for inquiries about the handling of personal information

1. Contact point for complaints and consultations of personal information of customers
Please contact the following by phone or letter, for any inquiries about our handling of personal information. We request your understanding that we do not accept any inquiries by anyone visiting our office in person.

Contact point for inquiries:NTT TechnoCross Corporation

Information Security Section Director
Total management system promotion office
Quality assurance center
NTT TechnoCross Corporation

Yokohama i-Mark Place.13F
4-4-5, Minatomirai,Nishi-ku,Yokohama City,
Kanagawa Pref. , Japan 220-0012
Tel:+81-45-212-7059
(10:00 a.m. - 17:00 p.m. weekdays only)

Inquiry

2. “Accredited personal information protection organization” to which NTT TechnoCross Corporation belongs
Authorized personal information protection organization to which NTT TechnoCross Corporation belongs, and the contact point for complaints.

Contact point for inquiries:Contact point for resolution of complaints

Contact point for resolution of complaints

Section for Consultation about Complaints Regarding Personal Information Protection:

Privacy Mark Promotion Center

Roppongi First Building 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032,Japan
Phone: +81-3-5860-7565